Q 1 :If I cancel a hotel or package booking, how does The Kangaroo Travels refund me?
A::
Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within 15 working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.
Q 2 :Will I have to pay any charges if I cancel my hotel or package booking?
A::
Cancellation policies and charges will depend on the hotel booked. The Kangaroo Travels, will charge 5% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.
Q 3 :How can I contact The Kangaroo Travels ?
A::
You can call us on +91 7770006664 during office timings.
You can also email us at info@thekangarootravels.com and our agents would respond to you in less than 1 working day.
Q 4 :What if my hotel voucher is lost or stolen?
A::
For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.
Q 5 :Can I change my hotel booking?
A::
You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable with an additional service fees of The Kangaroo Travels
Q 6 : How can I make a hotel booking for a destination not listed on the site?
A::
You can send a request to us at info@thekangarootravels.com and we will revert to you within 24 hours with options for hotels and holidays as per your requirements.
You can also call us on +91 7770006664
Q 7 :How do I know that my booking is confirmed?
A::
Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.
Q 8 :How do I make a booking for group travel?
A::
All group booking requests can be mailed to us at info@thekangarootravels.com and we will revert to you within 24 hours. Alternately calling us on +91 7770006664 with all details.
When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.