Q 1 : How many traveler request in one reservation
A::
You can book up to 9 passengers in one reservation. If you have more than 9 travelers, the airlines considers this a group and special arrangements must be made. For groups of 10 or more you can send us a booking request on info@thekangarootravels.com
Q 2 : What are the service fees for offline booking
A::
Service fees for contact center bookings may be higher than those charged for bookings made online. These service fees can range from Rs.250 to Rs.500 per passenger.
Q 3 : Can I add another traveler to my existing booking
A::
A new passenger can only be added by making a new booking. Please have the flight details of the original booking ready while making the new booking so that you can select the correct flights. Please note that fares can change everyday, we cannot guarantee the availability of the original prices of booking on the same flight.
Q 4 : Why did my flight schedule change
A::
Occasionally the airlines make changes to their flight schedules to accommodate changes in equipment, routing, or capacity.Some of these changes are minor and may involve a change of aircraft, flight number, or a slight change in departure and/or arrival time. Sometimes the changes are more severe and result in a change to the departure city, arrival city, date of travel or even discontinued service to your destination city.The Kangaroo Travels team will make every effort to notify you if your reservation is impacted by an airline schedule change. Since schedule changes can occur at any time,The Kangaroo Travels team strongly encourages passengers to verify departure times and flight numbers directly with the airlines 24 to 72 hours prior to departure.
Q 5 : Do I have to reconfirm my flight
A::
The Kangaroo Travels Team Recommends; International flights should be reconfirmed 72 hours in advance and Domestic flights 24 hours in advance, by calling the Airline directly.It is important to check for any schedule changes in your itinerary as well ask confirming where to check in for your flight as some airlines will partner with another airline for certain flights.Airlines reserve the right to cancel bookings if reservations are not reconfirmed, regardless if tickets have been issued or not.
Q 6 : Security Of Online Payments
A::
The Kangaroo Travels Team Recommends; International flights should be reconfirmed 72 hours in advance and Domestic flights 24 hours in advance, by calling the Airline directly.It is important to check for any schedule changes in your itinerary as well ask confirming where to check in for your flight as some airlines will partner with another airline for certain flights.Airlines reserve the right to cancel bookings if reservations are not reconfirmed, regardless if tickets have been issued or not.
