Frequently Asked Questions

Airline Bookings

Q 1 : There are a lot of search results. How do I find the best one for me?

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You can use our filter box to show results as per your preferences. You can select or de-select airlines based on your own preferences. You can also filter according to flight timings, no. of stops and price.

Q 2 : Are taxes and booking fees included in the prices that you show?

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Yes, all prices shown include taxes and fees.

Q 3 : Am I guaranteed the lowest fares?

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The fares displayed are provided by the airlines and do not include any additional fees payable for using The Kangaroo Travels services. As such, you are assured of the lowest and best deals as applicable at the time of booking.

Q 4 : How come your flight prices are cheaper than other OTA websites?

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This is simply because we do not charge any markups or fee for using our services.

Q 5 : How many traveler request in one reservation

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You can book up to 9 passengers in one reservation. If you have more than 9 travelers, the airlines considers this a group and special arrangements must be made. For groups of 10 or more you can send us a booking request on info@thekangarootravels.com

Q 6 : What are the service fees for offline booking

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Service fees for contact center bookings may be higher than those charged for bookings made online. These service fees can range from Rs.250 to Rs.500 per passenger.

Q 7 : Why did my flight schedule change

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Occasionally the airlines make changes to their flight schedules to accommodate changes in equipment, routing, or capacity.Some of these changes are minor and may involve a change of aircraft, flight number, or a slight change in departure and/or arrival time. Sometimes the changes are more severe and result in a change to the departure city, arrival city, date of travel or even discontinued service to your destination city.The Kangaroo Travels team will make every effort to notify you if your reservation is impacted by an airline schedule change. Since schedule changes can occur at any time,The Kangaroo Travels team strongly encourages passengers to verify departure times and flight numbers directly with the airlines 24 to 72 hours prior to departure.

Q 8 : Do I have to reconfirm my flight

A::

The Kangaroo Travels Team Recommends; International flights should be reconfirmed 72 hours in advance and Domestic flights 24 hours in advance, by calling the Airline directly.It is important to check for any schedule changes in your itinerary as well ask confirming where to check in for your flight as some airlines will partner with another airline for certain flights.Airlines reserve the right to cancel bookings if reservations are not reconfirmed, regardless if tickets have been issued or not.

Hotel Bookings

Q 1 :If I cancel a hotel or package booking, how does The Kangaroo Travels refund me?

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Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within 15 working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.

Q 2 :Will I have to pay any charges if I cancel my hotel or package booking?

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Cancellation policies and charges will depend on the hotel booked. The Kangaroo Travels, will charge 5% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.

Q 3 :How can I contact The Kangaroo Travels ?

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You can call us on +91 7770006664 during office timings. You can also email us at info@thekangarootravels.com and our agents would respond to you in less than 1 working day.

Q 4 :What if my hotel voucher is lost or stolen?

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For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.

Q 5 :Can I change my hotel booking?

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You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable with an additional service fees of The Kangaroo Travels

Q 6 : How can I make a hotel booking for a destination not listed on the site?

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You can send a request to us at info@thekangarootravels.com and we will revert to you within 24 hours with options for hotels and holidays as per your requirements. You can also call us on +91 7770006664

Q 7 :How do I know that my booking is confirmed?

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Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.

Q 8 :How do I make a booking for group travel?

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All group booking requests can be mailed to us at info@thekangarootravels.com and we will revert to you within 24 hours. Alternately calling us on +91 7770006664 with all details. When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.

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